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Policies and Forms

Non-Attendance Policy

A non-attendance fee of $35 for GP consultations or 50% of consultation fee for non GP consultations will be applied if you:
– do not attend,
– reschedule within 3 hours for GP consultations or 24 hours for non-GP consultations prior to your scheduled appointment time,
– cancel within 3 hours for GP consultations or 24 hours for non-GP consultations prior to your scheduled appointment time.

This fee will need to be paid prior to your next consultation.

Late Arrival Policy

To help us run on time and respect everyone’s appointment, please arrive on time for your consultation.

All consultations are by appointment. Standard appointments are for 15 minutes, with around 12 minutes for discussion and 3 minutes for the doctor to complete notes. Long appointments are for 30 minutes, of which about 24 minutes will be spent consulting.

If you have multiple or complex issues, please either book a long appointment or discuss your situation with our receptionists before booking. Please note there is an extra gap for long appointments.

  • Arriving late:

    • If you arrive less than 10 minutes late, your appointment will be shortened to the remaining time. The full fee still applies.

    • If you arrive more than 10 minutes late, you will not be seen and a non-attendance fee will apply.

    • For special appointment types (e.g. minor surgery, medical assessments, care plans), arriving late may mean you need to rebook and a non-attendance fee will apply.

  • Check-in:

    • Arrival time is when you have completed check-in. Please allow enough time to update your details, pay any outstanding accounts, or do any required checks.

    • New patients must arrive at least 10 minutes early to complete registration.

  • Telehealth:

    • For phone consults, your arrival time is when you answer the phone.

  • Running late?

    • If you know you will be late, please call reception as soon as possible. We will try to help, but the late arrival policy still applies.

  • Parking:

    • Street parking is limited, please allow extra time to find a park and walk to the clinic.

  • When the doctor is late:

    • If your doctor is running late, you will still receive your full consultation time.

Thank you for your understanding and for helping us provide timely care to all patients.

Our Contacts

Contact Us

Shop 55-56, 81 Carrington Street,
Adelaide, SA 5000
info@vhcmedical.com.au
08 8359 2911

Appointments

Online Booking

Book Appointment

Click the button above to book online

Welcome
Change of Billing Policy:

Effective 1 July 2025, a $40 out-of-pocket fee incurs to all private GP consultations due to the increasing cost of daily operation for examples staffing cost, medical software, consumables etc.

Please be noted that a $5 (incl. GST) Administration Fee is added to your invoice as part of your out-of-pocket fee due to the imposition of SA Payroll Tax applied to the Practice.

We continue to bulk-bill kids under 16y/o (Medicare card holders) and concession card holders for Weekdays appointments. Extra gap fee applies on all Saturday appointments.
Welcome

Change of Billing Policy:

Effective 1 December 2024, a $35 out-of-pocket fee incurs to all private GP consultations due to the SA Government applying payroll tax on private GP billings from July 2024.
Please be noted that a $5 incl. GST Administration Fee will be added to your invoice as part of your out-of-pocket fee.
We continue to bulk-bill kids under 16y/o (Medicare card holders) and concession card holders for Weekdays appointments. Gap fee applies on all Saturday appointments.

Why is the administration fee being applied?
SA Government & Revenue SA have decided to impose payroll tax liability to independent GP private billings. However this payroll tax falls on the practice, not the practitioner. As a result of this imposition, our practice has been forced to revise the billing policy to cover the additional operating cost.

We encourage all patients to sign the petition raised by RACGP to object the payroll tax so that we can continue to deliver an affordable service to patients.
Scan the QR code or click link to sign the petition.